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Understanding statuses

What is a status? 
In our system, each background check is associated with an overarching status known as the "Order Status," representing the overall progress of the check. 
Additionally, within a comprehensive background check report, individual searches or components have their own specific status referred to as the "Report Status." For instance, various checks such as the Canadian Criminal Records Check and Credit Check each possess their distinct "Report Status," reflecting their progress and completion status within the overall report. 
This approach allows for a granular view of the status at both the holistic order level and the specific components within the report.
Order Status vs. Report Status
Each background check has an overall status, called the Order Status. Each individual search within a report also has a Report Status.
Order Status
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 Waiting on candidate
An application has been sent to the candidate, and they have not completed and submitted it yet. An application’s status can also revert to this status later if you upgrade the application to add more checks.
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 In progress
The application is being processed, and one or more included checks are pending results.
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 Complete
All checks in the application are finished processing.
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 Action required
The candidate has submitted their application, but at least one check requires action from you before it can progress. Please contact Certn support to action this status.​
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 In dispute
The candidate has initiated a dispute related to the results of one or more checks in this application.
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 Cancelled
The entire application has been cancelled, including all checks.
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 Unresponsive
The candidate did not submit their application in time, and the application expired.
(Report) Status
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 Waiting on candidate
An application that contains this check has been sent to the candidate, and they have not completed and submitted it yet.
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 In progress
The check is being processed.
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 Complete
The check is finished processing.
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 Action required
The candidate has submitted the application that contains this check, but the check requires action from you before it can progress.
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 Requires more info
We need more information to process the check, and we will contact your candidate to request what is missing or unclear.
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 In dispute
The candidate has initiated a dispute related to this check’s results.
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 Unresponsive
The check was not processed because we did not receive the required information in time. Typically, this indicates that a contact for a reference or verification check was unresponsive.
More information can be found here. 
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US Criminal Record Check

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Waiting on candidate	An application has been sent to the candidate, and they have not completed and submitted it yet. An application’s status can also revert to this status later if you upgrade the application to add more checks.
In progress	The application is being processed, and one or more included checks are pending results.
Complete	All checks in the application are finished processing.
Action required	The candidate has submitted their application, but at least one check requires action from you before it can progress. Please contact Certn support to action this status.
In dispute	The candidate has initiated a dispute related to the results of one or more checks in this application.
Cancelled	The entire application has been cancelled, including all checks.
Unresponsive	The candidate did not submit their application in time, and the application expired.

Waiting on candidate	An application that contains this check has been sent to the candidate, and they have not completed and submitted it yet.
In progress	The check is being processed.
Complete	The check is finished processing.
Action required	The candidate has submitted the application that contains this check, but the check requires action from you before it can progress.
Requires more info	We need more information to process the check, and we will contact your candidate to request what is missing or unclear.
In dispute	The candidate has initiated a dispute related to this check’s results.
Unresponsive	The check was not processed because we did not receive the required information in time. Typically, this indicates that a contact for a reference or verification check was unresponsive.